Where is Hill House Community Centre?
We are located at Bishopsford Road, Carshalton, SM4 6BL. 

Is the hall wheelchair accessible?
The main entrance is wheelchair accessible, but unfortunately, the toilet is via steps, and the stair lift is out of service. 

 

 
How big is the main hall and what is its capacity?
The main hall is approximately 20m long by 13m wide, with a maximum capacity of 150 seated / 250 standing with no furniture.

What is the size of the stage?
The stage dimensions are 4.85 meters in length, 2.5 meters in width, and has a height of 0.8 meters.

How big is the training/meeting room on the 1st floor, and what is its capacity?
The training/meeting room on the 1st floor is approximately 5.2 meters long by 5 meters wide, accommodating a maximum of 15 people.

Does the hall have Wi-Fi Internet?
Yes, it does. Please refer to the details displayed in the hall.

Are there chairs and tables available for use?
Yes, tables and chairs are included in the cost of hiring the hall. We provide 25 rectangular tables and 120 chairs. The size of each table is 176 cm x 74 cm.

Is there a fridge I can use?
Yes, there is one fridge/freezer in the kitchen and one fridge in the hall available for use.

Is there crockery I can use?
Please bring your own crockery.

Is there cutlery I can borrow?
Please bring your own cutlery.

Are there microwave, oven, and kettle that I can use?
Yes, there is a microwave, oven, and kettle available in the kitchen.

Are there tablecloths I can borrow?
We do not have any tablecloths available.

Is there a TV I can borrow?
We do not have a TV or TV license.

Is there a projector I can borrow?
No, currently we do not have a projector available for hire.

Can I bring/serve alcohol?
The Hall does not have an alcohol license. The hirer is responsible for obtaining necessary licenses. Alcohol can be served within the Hall and its surroundings but not beyond the site. Responsible consumption is crucial to prevent damage or nuisances.

Can I bring a bouncy castle/inflatable?
Yes, but you need to hire it and provide public liability insurance. The height limit is 3 meters.

Can I put decorations up around the hall?
Yes, decorations are allowed using white tack, avoiding cello tape or pins. However, no decorations requiring working at height are permitted.
 

 

 
Do I need to download software for booking?
No, all bookings are managed online through our website at https://hillhousesthelier.co.uk
.

How does someone make a booking?
Bookings can be made on our website. Check the booking calendar to have an idea of available time slots. Submit your booking request by clicking on the orange "Request Booking" button at https://hillhousesthelier.co.uk/page/booking-request-form
.

Does the hirer need to make an account?
Yes, creating an account allows for one-off or long-term bookings, making the process more convenient by avoiding repeated contact detail entry.

How does a hirer know if the hall or training/meeting room is available?
Check the online calendar at https://hillhousesthelier.co.uk/page/calendar
. Unavailable slots will be indicated, and there's no need to call for confirmation.
 

 

 
How much is the main hall?
For full pricing details, please refer to our prices page: https://hillhousesthelier.co.uk/page/prices


How much is the training room?
It is £38 per hour, and it's available for weekdays only.

I'm running a charity event. Can the hall be hired for free or at a reduced rate?
Yes, as a charity, we provide a 20% discount on the total amount. A charity number needs to be provided upon booking.
 

 

 
Where do I get the keys to open and lock up the Hall at Hill House?
The caretaker will handle the opening and closing of the hall at the selected times. Please call him, Bismark, at 07476 221 184 one hour before the booking ends.

Can we access the hall outside the booked hours to set up or clear away?
No, setup and clean up must be included in your hire time and paid for as part of the booking.
 

 

 
Can I get a refund for a cancelled booking?
 

 

 

 
How many car parks can be provided for a weekend booking/weekday booking?
We offer 40 parking spaces, including 2 disabled spaces, for weekend bookings. For weekdays, 20 parking spaces are available.
Please note that parking on the grass is prohibited, and violating this rule may result in the loss of your deposit. Additionally, please do not park in a way that blocks access for nearby residents.
 

 

 
Must I clean up after an event?
Yes, it is essential to leave the hall as clean and tidy as it was upon arrival. Set up and clean up must be within the allocated time to prevent any loss of deposit.

Where can I put my rubbish?
Please place all rubbish in the large bins located at the rear of the car park before leaving.
 

 

 
How can I reach the caretaker after 4 pm on weekdays and on weekends?
Call the caretaker, Bismark, on 07476 221 184 after 4 pm on weekdays and throughout the weekend.

What can I do for lost property?
Contact Hill House at 020 8648 3917 or email hillhouse@peoplearisenow.org
for lost property. Unclaimed items are kept for one month.

How can I leave feedback?
For feedback regarding the hire of Hill House, please email: hillhouse@peoplearisenow.org